For a risk-free implantation of a security system for any business or property, a security guard is appointed. The trained security guards help with the deterrence of crimes, provide 24/7 protection, help with monitoring, and result in a quicker emergency response. Among all the pros of having an on-site security guard, one major benefit is improved customer service.
This blog will share how appointing a security guard helps in improving customer service.
Be a welcoming presence
The first thing a guest or customer notices while entering a building is the appearance of a security guard. If the security guard is dressed properly, it indicates the professional attitude of the business or company. The security guard is trained to welcome the guests and leave a positive impression on the guests at the entry gate to make them feel welcomed and also give them the feeling that the place they are entering is safe and sound.
Uniformed security guards also help the visitors to distinguish between the security staff and management.
Become a Local Guide
After the appearance, the second most important thing is communication skills. The security guards are trained to welcome and greet the customers most pleasantly and also guide them through the entrance. If a customer has any ambiguity the security guard is there to help them out and direct them to the concerned person.
The security guard is also trained to respond to the queries of the customer respectfully and try to help them to the best of their knowledge.
Proactive Helpfulness
The security guards are well aware of the building’s layout and can be really helpful to the visitors to help them navigate through the building instead of just directing them to the information desk. With the right knowledge about the building’s layout, a security guard can be a perfect guide for visitors.
It brings relief for the customers when they don’t have to go through the hassle of finding the right person or desk they are looking for and helps them focus more on the purpose of their visit rather than finding the right directions.
Clear and Calm Communication
Having clear and calm communication skills is very important for a security guard. They have to deal with several customers on a daily basis and should be trained enough to cater to each customer politely and respectfully while giving them clear directions. They are advised not to leave any customer unanswered and to try to help them in the best way possible to leave a good impression on the customer.
When a customer enters a corporate or building and is rightly welcomed and helped by the security guard, it automatically helps in maintaining a better reputation for the business and hence improves customer service.
De-escalation Skills
The de-escalation skills of a security guard play an important role in maintaining a positive environment in any building. It is absolutely normal to come across tense situations and disagreements with customers. In these situations, the security guards are trained to smartly de-escalate the tension and calmly respond to the customer by becoming an active listener to resolve the issue and dismiss the disagreement to make sure the customer leaves the building happy and satisfied.
The presence of a security guard provides a sense of security for the customers and gives them the feeling of being safe. In today’s era, people only choose to live and work at places that are fully secure and safe. Any building with insufficient safety protocols is always on the verge of being the victim of indecent and violent activities.
Hence having a fully trained security staff is considered very crucial as it improves customer service and encourages more people to associate with that particular building be it for living purposes or work. Any building with adequate security protocols being followed is considered to have a good reputation as the building occupants are well aware of the fact each person entering or exiting the premises is being checked by trained personnel.
From the facts stated above it is safe to say, that if a business owner wants to improve their building reputation and customer service then they should definitely hire a trained security guard to enjoy the perks.
Contact AB Securitas a security company in Bangladesh to hire security guards in Bangladesh.
Editorial staff’s are at AB Securitas Bangladesh are experts in security guard services in Bangladesh.